This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
I am indeed pleased with the quality and quantity of the training intervention and the high standard of the Health care regulations and procedures coached towards getting certification.I am even more happy with the training on confidentiality,duty of care,safety and equipment handling, personal development plans and administering CPR. I am already looking forward to the next upgrade of this certification and wish you the very best.Keep up the good work.
It was interesting program so far
It was fantastic and informative I enjoyed each part of the learning
Unfortunately i found it non pleasing at all, unlike the previous with 15 modules, these 19 modules is extremely monotonous and cumbersome, some of your answers options are not in the passage. especially for the FIRST AID!
I learnt a lot throughout my session and am well informed now.
I appreciate the knowledge I have with HSG-Elearning
It was nice experience but I was expecting single certificate not separate certificate..
CSTF NHS Conflict Resolution
1 Hours (Approx.)
Multiple Choice
I am indeed pleased with the quality and quantity of the training intervention and the high standard of the Health care regulations and procedures coached towards getting certification.I am even more happy with the training on confidentiality,duty of care,safety and equipment handling, personal development plans and administering CPR. I am already looking forward to the next upgrade of this certification and wish you the very best.Keep up the good work.
It was interesting program so far
It was fantastic and informative I enjoyed each part of the learning
Unfortunately i found it non pleasing at all, unlike the previous with 15 modules, these 19 modules is extremely monotonous and cumbersome, some of your answers options are not in the passage. especially for the FIRST AID!
I learnt a lot throughout my session and am well informed now.
I appreciate the knowledge I have with HSG-Elearning
It was nice experience but I was expecting single certificate not separate certificate..
The content of this course has been verified by Skills for Health as aligning to the UK Core Skills Training Framework.
Within the healthcare sector there are occasions when staff may experience verbal and physical abuse from patients, visitors and other staff members. This course enables healthcare workers to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support available to them within their organisation. This course will give you the tools needed to deal with risks safely and effectively.
Who is this course for?
This course is aimed at all staff throughout the health and social care sector, in particular:
- Existing staff to update existing knowledge
- New starters to the organisation
Screenshots (click image to view)
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Understanding of a conflict situation
- Stages of conflict
- Overview of NHS protect & its objectives
- Why do people complain / How to receive complaints
- Listening and Communication Skills (communication models)
- Common indicators of confrontational behaviour and how to diffuse it
- Strategies for removing yourself from aggressive situations
- Breakaway Techniques
- Difficulties people have with communicating and how to cope effectively
- Lone Working
- Identify the main areas of work and the objectives of NHS Protect
- Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management specialist
- Describe the common causes of conflict and identify the different stages of conflict
- Describe two forms of communication
- Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
- Underline the impact that cultural differences may have in relation to communication
- Identify the causes of communication break down and the importance to create conditions for communication to succeed
- Utilise three communication models that would assist them in dealing with different levels of conflict
- Recognise the behavioural pattern of individuals during conflict
- Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
- Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
- Underline the importance of keeping a safe distance in conflict situations
- Summarise the methods and actions appropriate for particular conflict situations and that no two situations are same
- Explain the use of 'reasonable force' as described in law and its limitations and requirements
- Identify the range of support, both short and long-term, available to those affected by a violent incident
- Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
Upon completion of this Elearning course, a PDF certificate will be available straight away, that can be downloaded and printed for your records. Each course contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course. Your certificate will be valid for 1 year.
Core Skills Training Framework (CSTF) Aligned Course
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
I am indeed pleased with the quality and quantity of the training intervention and the high standard of the Health care regulations and procedures coached towards getting certification.I am even more happy with the training on confidentiality,duty of care,safety and equipment handling, personal development plans and administering CPR. I am already looking forward to the next upgrade of this certification and wish you the very best.Keep up the good work.
It was interesting program so far
It was fantastic and informative I enjoyed each part of the learning
Unfortunately i found it non pleasing at all, unlike the previous with 15 modules, these 19 modules is extremely monotonous and cumbersome, some of your answers options are not in the passage. especially for the FIRST AID!
I learnt a lot throughout my session and am well informed now.
I appreciate the knowledge I have with HSG-Elearning
It was nice experience but I was expecting single certificate not separate certificate..
