This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
NHS Conflict Resolution (CSTF)
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
The content of this course has been verified by Skills for Health as aligning to the UK Core Skills Training Framework.
Within the healthcare sector there are occasions when staff may experience verbal and physical abuse from patients, visitors and other staff members. This course enables healthcare workers to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support available to them within their organisation. This course will give you the tools needed to deal with risks safely and effectively.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
Screenshots (click image to view)
- Understanding of a conflict situation
- Stages of conflict
- Overview of NHS protect & its objectives
- Why do people complain / How to receive complaints
- Listening and Communication Skills (communication models)
- Common indicators of confrontational behaviour and how to diffuse it
- Strategies for removing yourself from aggressive situations
- Breakaway Techniques
- Difficulties people have with communicating and how to cope effectively
- Lone Working
- Overview of Martyn’s Law (The Terrorism [Protection of Premises] Act 2025)
- Identify the main areas of work and the objectives of NHS Protect
- Explain the role of the Security Management Director, Local Security Management Specialist and Area Security Management specialist
- Describe the common causes of conflict and identify the different stages of conflict
- Describe two forms of communication
- Indicate the level of emphasis that can be placed on verbal and non-verbal communication during a conflict situation
- Underline the impact that cultural differences may have in relation to communication
- Identify the causes of communication break down and the importance to create conditions for communication to succeed
- Utilise three communication models that would assist them in dealing with different levels of conflict
- Recognise the behavioural pattern of individuals during conflict
- Recognise the warning and danger signals displayed by individuals during a conflict situation including the signs that may indicate the possibility of physical attack
- Identify the procedural and environmental factors affecting conflict situations and recognise their importance in decision making
- Underline the importance of keeping a safe distance in conflict situations
- Summarise the methods and actions appropriate for particular conflict situations and that no two situations are same
- Explain the use of 'reasonable force' as described in law and its limitations and requirements
- Identify the range of support, both short and long-term, available to those affected by a violent incident
- Understand the need to provide support to those directly affected by a violent incident and the wider organisational benefits of this
- Provide an overview of Martyn’s Law, highlighting its purpose and key components
Upon completion of this Elearning course, a PDF certificate will be available straight away, that can be downloaded and printed for your records. Each course contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course. Your certificate will be valid for 1 year.
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
