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Standard 6 - Communication
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This Communication module delivers key underpinning knowledge to healthcare worker which can be used towards achieving the care certificate
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Who is this course for?
This course is aimed at all staff throughout the health and social care sector, in particular:-
- New starters to the organisation
- Existing staff as a refresher
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Communication Overview
- Service Users Reactions
- Communication Methods & Tools
- Types of Communication
- Communication Barriers & Blocks
- Active Listening & Listening Skills
- Confidentiality
- Communication Models & Skills
- Aggressive & Non-Aggressive Body Language
- Understand the importance of effective communication at work
- Understand how to meet the communication and language needs, wishes and preferences of individuals
- Understand how to promote effective communication
- Understand the principles and practices relating to confidentiality
- Use appropriate verbal and non-verbal communication
- Support the use of appropriate communication aids/ technologies
Upon completion of this Elearning course, a PDF certificate will be available straight away, that can be downloaded and printed for your records. Each course contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course. Your certificate will be valid for 1 year.
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