This activity has been accredited by The CPD Standards office and equates to 2.5 hours of CPD.
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HSG Clinical Skills
2.5 Hours (Approx.)
Multiple Choice
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This course has been designed as an introduction to basic clinical skills that are required by all individuals working within the healthcare sector
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- Duty of Care
- Your Healthcare Career
- Person Centred Care
- Communication
- Consent
- Privacy & Dignity
- Fluids & Nutrition
- Dementia Awareness
Your Healthcare Career
- Know how to identify the requirements of a work role, including the use of relevant standards, codes of conduct and practice
- Understand why it is important to work in ways that are agreed with their employer
- Be aware of the key rights and responsibilities in employment and how a working relationship is different from a personal relationship
- Understand why it is important to work in teams and in partnership with others
- Understand why it is important to work in partnership with key people, advocates and others who are significant to patient's/service users
- Know why continuing professional development is important
- Understand the process for agreeing a personal development plan and who should be involved
- Know why feedback from others is important in helping to develop and improve the way they work
- Understand the principles of reflective practice and why it is important
- Know how to identify development needs against relevant standards
- Understand the purpose and benefits of supervision and appraisal or similar arrangements
- Be aware of a range of learning opportunities and how they can be used
- Understand why it is important to be honest and identify where errors may have occurred and to tell the appropriate person
- Know when to escalate any concerns and the purpose of whistleblowing in an organisation.
Duty of Care
- Know what is meant by duty of care
- Understand how duty of care contributes to safe practice
- Be aware of dilemmas that may arise between the duty of care and an individual's rights
- Understand the importance of learning from comments and complaints to improve the quality of service
- Be able to recognise and deal with adverse events, incidents, errors and near misses
- Be aware of legislation relevant to reporting adverse events, incidents, errors and near misses
- Be aware of factors and difficult situations that may cause confrontation
- Know how communication can be used to solve problems and reduce the likelihood or impact of confrontation
- Know how to assess and reduce risks in confrontational situations
Person Centred Care
- Understand the importance of person-centred values in providing on-going care and support to individuals
- Understand how to work in a person-centred way including:
- the importance of finding out the history, preferences, wishes and needs of the individual
- why the changing needs of an individual must be reflected in their care and/or support
- the importance of supporting individuals to plan for their future wellbeing and fulfilment, including end of life care
- Be aware of how environmental factors may have the potential to cause discomfort or distress and how to make changes to address such factors
- Be aware of signs that an individual may be in pain or discomfort and know how to take appropriate action where there is pain or discomfort
- Know how to make others aware of any actions they may be undertaking that are causing discomfort or distress to individuals
- Understand how to support individuals to maintain their identity and self-esteem
- Know how to support individuals using person-centred values including respect for individuality, dignity and choices
- Know how to report any concerns to the relevant person
- Know how to assess and reduce risks in confrontational situations
Communication
- Understand the importance of effective communication at work
- Understand the different ways that people communicate
- Know how to meet the communication and language needs, wishes and preferences of individuals
- Know how to promote effective communication, including how to reduce barriers to communication and the importance of active listening
- Know how and when to use appropriate verbal and non-verbal communication
- Be aware of environments and approaches for communicating effectively about difficult, complex and sensitive issues
- Understand the importance of effective communication in preventing or diffusing conflict or challenging behaviour
- Understand the reasons for being open and transparent with service users about their care and treatment
- Understand the principles and practices relating to confidentiality
- Know how to support the use of appropriate communication aids/technologies
Consent
- Understand the requirements for seeking valid consent
- Know about different ways a person may give (or refuse) consent
- Know the types of circumstance where a written record of consent (or refusal) must be obtained
- Be able to communicate effectively about proposed treatment or care to enable individuals to make informed choices
- Be aware of potential implications of providing insufficient information about proposed treatment or care
- Understand the right of individuals to refuse consent and ways to respond to refusal of consent
- Understand the types of circumstances in which adults may lack capacity to consent
- Understand types of action that may be taken in emergency situations where an individual may be temporarily unable to consent
- Know how advanced decisions can be used to provide information about the wishes of an individual
- Be aware of the protocols and legislation for obtaining consent for children and young people
- Be aware of the protocols and legislation regarding consent for people who are mentally incapacitated
- Understand how best interests decisions may need to be made for those lacking capacity
- Be aware of key principles in legislation relevant to mental capacity and consent.
Privacy & Dignity
- Understand the principles that underpin privacy and dignity in care
- Know how to maintain privacy and dignity of individuals when providing personal care
- Understand why it is important not to disclose information that an individual may wish to be kept private, unless it is appropriate to do so
- Understand an individual's right to make choices (including choices about their care) and how to support individuals to make their own decisions
- Know how risk assessment processes may be used to support the right of individuals to make their own decisions
- Understand how to support the active participation of individuals in their care
- Know how to report any concerns to the relevant person
Fluids Nutrition
- Understand the importance of good hydration and nutrition in maintaining health and wellbeing
- Know the signs and symptoms of poor hydration and nutrition
- Understand the importance of food safety, including hygiene, in the preparation and handling of food
- Know how to promote adequate hydration and nutrition
- Understand the effects of culture and religion on individual's dietary requirements and preferences
- Know how individuals can be supported and encouraged to access fluids in accordance with their preferences, requirements and/or plan of care
- Know how individuals can be supported and encouraged to access food and nutrition in accordance with their preferences, requirements and/or plan of care
- Know how to report any concerns to the relevant person
Dementia Awareness
- Know what is meant by the term 'dementia'
- Be aware of the prevalence of dementia in the UK population
- Be able to recognise signs of dementia and also be aware that these signs may be associated with other conditions or circumstances
- Know what actions individuals can take to reduce their risk of dementia, or to delay onset
- Know why early diagnosis of dementia is important
- Know the actions that people affected by dementia can take in order to live as well as possible after diagnosis
- Understand the importance of recognising the person with dementia as a unique individual
- Be aware of the impact of dementia on individuals, families and society
- Be able to communicate effectively and compassionately with individuals who have dementia
- Understand reasons why a person with dementia may exhibit signs of distress and how behaviours seen in people with dementia may be a means for communicating unmet needs
- Be able to signpost individuals, families and carers to dementia advice, support and information
Upon completion of this Elearning course, a PDF certificate will be available straight away, that can be downloaded and printed for your records. Each course contains multiple-choice questions and interactive exercises that you’ll need to complete in order to show your understanding of the material and pass the course. Your certificate will be valid for 1 year.
This activity has been accredited by The CPD Standards office and equates to 2.5 hours of CPD.