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HSG Conflict Management & Breakaway Awareness

2 Hours (Approx)
Multiple Choice
102 reviews

Workplace conflict is costing UK employers £28.5bn a year, a study has found, with experts warning an increase in remote working could make disputes between staff harder to manage. (Source: ACAS)

If you work in an environment where you are facing the public on a daily basis, it is essential you can put into practice conflict management and breakaway techniques, to protect yourself and others around you.

This Conflict Management and Breakaway Techniques course will provide you with essential knowledge to manage conflict and breakaway from a potentially violent situation with minimal risk to all parties.

Who is this course for?

This course is aimed at anyone who faces the public on a daily basis, included but not limited to: -

  • Healthcare Professionals
  • Retail Staff
  • Lone Workers
  • Teachers / School Staff

Learning outcomes:

  • Identify types of common assault
  • Understand what factors would escalate to physical aggression + assault
  • Use verbal de-escalation techniques effectively
  • Understand the importance of non-verbal communication
  • Undertake a Dynamic Risk Assessment


  • Assessing Reasonable Force
  • Prevention and Management of Confrontational Situations
  • Dealing with Aggression
  • Defusing Aggressive Situations
  • Workplace Reduction Measures
  • Evasive Action & Diversion Techniques
  • Breakaway Technique Definition
  • Grabs, Disengagement and the Avoidance Stance (Practical Skills)
  • Post Incident Reviews

Complete your order by selecting one or more courses.

Once you complete your payment details you will receive an email that contains your username and password needed to access your online training portal.

HSG E-learning courses are straightforward and easy to use; however should you need assistance you can use our support section to find more help or contact us.

Number of Delegates

Your Price: £17.95 + VAT

(Price Per Delegate: £17.95 + VAT)

This activity has been accredited by The CPD Standards office and equates to 2 hours of CPD.
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