This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
Violence & Aggression Wales (CSTF)
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
Wales faces significant risks, with over 3,000 assaults on emergency workers between 2023 and 2024, 18% of which involved healthcare staff.
Recognising early signs of confrontation and understanding current risks are essential to managing violence and aggression effectively. This course is designed for healthcare staff who may face verbal or physical abuse from patients, visitors, or colleagues, focusing on prevention. It covers legal responsibilities, causes and types of violence and aggression, and cultural and gender considerations.
Staff will also learn about organisational policies, support mechanisms, reporting procedures, de-escalation techniques, and how to safely disengage from physical assaults.
If you would like to see how our Elearning platform works before purchasing, click on the ‘try before you buy’ button below and you can try a full length Elearning module, completely free of charge!
- Legislation overview
- All-Wales Violence and Aggression Training Passport and Information Scheme
- NHS Wales Protecting NHS staff from Violence and Aggression
- Responsibilities, Policies and procedures
- The Restraint Reduction Network Training Standards
- Restraint Definition
- Necessary Vs Proportionate
- Assessing Reasonable Force
- Triggers and Antecedents
- Identifying Violent Behaviour
- Prevention Techniques
- The Assault Cyle
- Lone Working
- Challenging Behaviour
- Types and Causes of Aggressive behaviour
- Cultural Diversity
- Values and Beliefs
- Conscious and Unconscious Bias
- Situational Awareness
- Dealing with Workplace aggression
- Communication Tools and Models
- Joharis Window
- Fight or Flight Response
- Diversion Techniques
- De-escalation
- Legal Vs Ethical Issues
- Dis-engagement Skills
- Post Incident Procedures
- Define the terms ‘violence and aggression’
- Demonstrate an awareness of the different types of violence and aggression
- Define the concept of risk assessment
- Demonstrate an awareness of the staff support mechanisms available within the organisation and how to access this service.
- Discuss cultural and gender issues associated with the management of violence and aggression
- State employer and employee responsibilities with regard to relevant health and safety legislation
- Demonstrate an understanding of the organisation’s policies and procedures on the management of violence and aggression
- Demonstrate an understanding of the importance of reporting incidents and be able to describe the process for reporting such incidents
- Awareness of the environment and the risks it may present
- Describe the factors which could influence and affect your personal safety and environment
- Explain communication skills which can assist in de-escalating a violent/aggressive situation
- Demonstrate an understanding of local reporting policies and procedures
- Discuss legal and ethical issues associated with the management of violence and aggression
- Demonstrate and practice the practical use of breakaway techniques specific to the needs of the staff group subject to risk assessment
- Describe situations which may require additional assistance
- Describe circumstances when personal/alarm systems should be used
- Explain how clinical risk assessment can help to reduce risk of assault
This activity has been accredited by The CPD Standards office and equates to 1 hours of CPD.
How our Customers rate us:
Very informative , easy to understand , you can recommend to someone interested in learning caregiving.
Im glad I did this course. It gave me more confidence in discharging my duties because I learnt more new things. I truly have value for my money
Once my boss had paid for the courses I had to access it by logging in and setting up a password.i found a couple of the course very long and hard to keep focused before the questions.but overall it was very straight forward and well set out.
It was very interesting to me and also very impactful, I learnt a lot which has helped me in pursuing my career. I put to practice all that I learnt from the course, I will comfortably recommend it to others. Thank you. David.
It's the most reliable and easy-going learning site,which provide knowledgeable idea to fasting the learning process.
